SHIPPING OF GIFT VOUCHERS
Gift vouchers will be sent exclusively in digital .pdf format by email to the specified address:

• for payments made by PayPal and Credit Card, the Voucher is sent within a few minutes of the transaction being completed.
• for payments made by bank transfer, the voucher is sent as soon as possible and in any case within a maximum of 72 hours from receipt of the copy of the transfer.

PRODUCT SHIPPING
Delivery takes place within 3 business days following the shipping date

The customer can make the payment by Bank Transfer, Credit Card or PayPal (credit cards and prepaid credit cards).
Our bank details are as follows:
IBAN code: IT15O0890436291051001000484.
SWIFT/BIC code: CCRTIT2TPRE
In order to ensure maximum transparency and security, payments are processed on 128-bit SSL certified servers.
Upon receipt of payment, we will proceed to fulfill the order.

Bibione Terme S.p.A. guarantees that the cosmetic products delivered will be identical to those listed and described on the website and that all regulations regarding the proper storage of the products will be observed until delivery.
For packaged products, the manufacturer is also responsible for the accuracy and completeness of the information provided on the packaging. The images on the website are provided to help customers identify the products.
As provided for by the Consumer Code Legislative Decree 206/05 (formerly the right of withdrawal), Bibione Terme S.p.A. customers are entitled to a money-back guarantee and may return the products purchased within 14 business days of receipt, except where the products cannot be returned due to their nature.
To request a refund, a letter or email must be sent within 14 business days of receipt of the goods, stating the non-conformity of the product received.
The customer shall return the goods, intact and in a condition suitable for resale, at their own expense to the following address: Bibione Terme S.p.A. - Via delle Colonie, 3 - 30028 Bibione (VE).
The goods will be refunded within 30 days of receipt of the customer's notification.

• Is the voucher issued in someone's name?
  The voucher is not issued in a specific person's name. Only the sender's name is indicated, not the name(s) of any recipients. It can therefore be used by anyone, provided the paper voucher is handed in at the checkout or shown on a smartphone.
• If I buy more than one product, how many vouchers will be issued?
  If a single purchase is made, only one voucher is issued even if more than one product is purchased (e.g., 1 Adult daily pool entry + 1 Gift Card + 1 Candle Oil SPA massage = one single voucher).
• How can I get a voucher for each product purchased?
  If you want a voucher for each product purchased, you must make as many purchases as there are products.
• Is only one voucher issued even when I buy more than one of the same product?
  Only one voucher is issued even when a single product is purchased in a quantity of 1 or more (e.g., 4 Adult daily pool entries = one single voucher).
• The message "INVALID EMAIL" appeared. What should I do?
  If you make a purchase on a smartphone/tablet and the message "invalid email" appears during the guided process, we recommend trying to reload the page.
• This is my first purchase on this portal. Do I need to register via Login or not?
  If you are a new customer and, therefore, this is the first time you are making a purchase on the www.bibioneterme.it shop, go directly to purchase the desired products without going to the Login section. The latter will only be opened from the second purchase onwards, when a username and password will be assigned to the customer.
  

For any other questions/queries, do not hesitate to contact us, we will reply as soon as possible