General Rules

1. A medical examination before starting the thermal treatments is mandatory. The opening hours are posted on signs at the entrance to the facility.
2. Patients must strictly follow the treatment plans prescribed by the spa doctor and undergo any diagnostic tests required for specific treatment courses.
3. To achieve effective therapeutic results, patients must complete treatment courses of at least two weeks.
4. Patients should not undergo treatment on an empty stomach after having skipped dinner the previous evening. It is advisable to have breakfast with tea or coffee and easily digestible foods that provide adequate energy, such as fruit preserves or honey. Milk and yogurt, which take longer to digest, should be avoided or consumed at least two hours before treatment.
5. During the first few days of treatment, and as a direct effect of the thermal therapy, patients may experience mild subjective discomfort ("thermal crisis"). In such cases, the patient may consult the spa's medical staff for appropriate assessment and treatment of the symptoms.
6. To use the mud-and-water therapy, patients must wear clean, pool-appropriate slippers. Before entering the pools, it is mandatory to shower and wear a swimming cap.
7. After cave therapy or mud-and-water therapy, patients must rest for at least twenty minutes in a suitable environment to allow the "reaction phase" to develop properly, as this is an integral part of the treatment.
8. Physical activity and sun exposure should be reduced during the treatment period.
9. To avoid inconveniencing other patients and ensure the smooth operation of the treatment facilities, patients are asked to respect the scheduled times.
10. Smoking is prohibited inside the spa center.
11. Mobile phones must not be used in the treatment areas and must be switched off and stored in the designated lockers.
12. Patients and visitors to the spa facility must dress and behave appropriately for the spa environment.
13. Silence must be observed in the treatment areas out of respect for those undergoing treatment.
14. To avoid inconveniencing patients who follow one another for the same balneotherapy, mud therapy, or massage therapy treatments, patients are asked to strictly adhere to their assigned times.
    

General Information
a) Constant medical assistance is available to patients undergoing thermal treatments during treatment hours. The first aid room is equipped with the necessary equipment and medicines. For any medical requests or needs, patients may contact the staff in the various departments, who will contact the medical staff directly.
b) To book treatments, specialist consultations, diagnostic and instrumental examinations, or additional treatments, patients may contact the reception staff directly.

The following rules for access and use of the facilities, prepared by Management, are posted on the notice board at the entrance to the changing rooms.

Access and Opening Hours

• The thermal pools and Wellness Area may be used during the hours displayed at the entrance.
• Guests may remain inside only until half an hour before the thermal facility closes.
• In case of high attendance, entrances may be temporarily closed. On such days, strollers may not be taken inside the pool area, but must remain inside the changing rooms.
• During peak attendance, there may not be enough sun loungers for all guests present.

Health and Safety Rules

• Before entering the thermal pools and Wellness Area, it is recommended to shower with soap.
• Swimwear and pool slippers must be worn.
• A towel or bathrobe must be placed on the sun lounger before lying down.
• In the Wellness Area, swimwear or a pareo, preferably made of non-synthetic fabric, must be worn.
• Swim caps must be worn in the thermal pools.
• In the saunas, a towel must be placed on the bench before sitting down, so that no part of the body comes into direct contact with the wood.
• Entering the sauna with slippers is prohibited.
• Bathers must be free from infectious diseases, injuries, or conditions considered incompatible with access to the pools.
• Access to the Wellness Area and thermal pools is prohibited for persons not in perfect physical or hygienic condition.
• Management may request a medical check-up at any time.

Code of Conduct

• Access or presence will not be permitted for persons who are intoxicated or behaving inappropriately, both in the water and outside.
• Management reserves the right to deny access to anyone who disturbs the peace and decorum of the environment. Furthermore, such persons may be removed from the facility at any time, without a refund of their ticket.
• Entering barefoot or in walking shoes is prohibited; plastic or rubber slippers are mandatory. Only service staff may wear sneakers.
• Diving, pushing, jumping from the edges, horseplay, and running along the edges of the pools are prohibited.
• The use of fins, goggles, floating mats, and glass or ceramic objects in the pool area is prohibited.
• Free diving is prohibited.
• No more than 20 people may be in the saunas at the same time.
• Aufguss is performed only by sauna masters authorized by Management.

Recommendations for Use and Stay

• It is recommended not to remain in the thermal pools for more than 20 consecutive minutes.
• It is recommended to stay in the sauna for a maximum of 15 minutes.
• For saunas and cabins, follow the posted instructions and consult staff for any clarification.
• It is recommended to allow at least three hours to pass between a meal and swimming in the thermal pool.
• In the relaxation area, leave the sun loungers free of personal belongings to allow for the regular rotation of guests.

Prohibitions and Restrictions

• Smoking is prohibited in all rooms, including terraces.
• Taking photographs or videos of third parties is prohibited in all rooms, including terraces.
• To maintain decorum, large backpacks, bags, or duffel bags may not be brought into the Wellness Area.
• Consuming food and drinks in the areas adjacent to the pools and in the relaxation areas is prohibited.
• Bringing food and drinks from outside is prohibited.
• Consuming alcoholic beverages inside the Wellness Area is prohibited.
• Pouring water on the hot stones is prohibited; for this purpose, call the staff on duty. It is also prohibited to pour essential oils or essences other than those provided by Management, to avoid the risk of allergies.
• Bringing oils, salts, honey, products, or accessories of any kind into the saunas and Turkish bath is prohibited. It is also prohibited to bring drinks in glass containers or cans.
  
  
  Additional Information
• Management is not responsible for damage to or theft of personal items brought or stored in the lockers.
• Management accepts no responsibility for damage or accidents caused by the guests' carelessness.
• Memberships are valid for 12 months from the date of purchase.
• Access to the Wellness Area is prohibited for children under 14.
• Children between the ages of 0 and 3 must wear swim diapers or specific pool diapers.
• Staff instructions must be followed; anyone who does not comply with the general rules or the facility's regulations may be asked to leave without a refund of their ticket.

The Management has established a set of regulations that guests using the wellness area are required to follow.

1. Any cancellations or changes to appointments must be communicated to the reception desk using the following contact details:
   Department direct line. Tel. 0431 441250 | Switchboard. Tel. 0431 441111 | E. fisio@bibioneterme.it or info@bibioneterme.it
   
2. Guests are advised to arrive sufficiently early for their first appointment to complete the necessary administrative formalities (payments, copies of medical reports, etc.)
3. Cancellations must be communicated at least 24 hours before the scheduled appointment time; otherwise, the treatment will be charged as if it had been carried out and cannot be rescheduled
4. Late guests may receive treatment only for the remaining time of their original appointment; therefore, the full duration cannot be guaranteed
5. The Thermal Rehabilitation Area reception desk reserves the right to make changes to appointment times and therapists
6. Failure to attend the first appointment without prior notice will result in the cancellation of all subsequent appointments. Paid treatments that have not been carried out may be rescheduled within 6 MONTHS of the date they were suspended. The Medical Management reserves the right to request a medical certificate before treatments are resumed or a follow-up appointment with a doctor working at our clinics
7. Certificates confirming the completion of rehabilitation treatment or rehabilitation records must be requested from the reception desk; they will be issued within 10 working days of the request
8. To ensure that treatments are carried out correctly, guests are asked to bring all specialist medical prescriptions, medical records and diagnostic tests (X-rays, CT scans, MRIs, etc.) to their first appointment
9. Guests should inform department staff of any allergies to creams or medications, the presence of a pacemaker or metal implants, or if they are pregnant